FAQ

We offer Free Express Shipping on all orders over $200 USD.

Once your parcel has been shipped, you will be sent a confirmation email with tracking information.

Please note, pBRUNA MALUCELLI does not cover the cost of import taxes and duties. These charges do not apply on orders delivering within the US under $800 USD.

Duties and taxes may be applied when delivering within EU/UK regions. We recommend reaching out to your local DHL office for the most up to date information.

We want you to love your pieces. If you decide your order is not quite right, you can return it to us within 14 days for a store credit plus a 10% discount code. Store credit does not expire.

Sale items are eligible for a store credit or exchange only. Bespoke items are non refundable.

To initiate a return, email us at info@brunamalucelli.com

We offer free express worldwide shipping on orders over $200 USD.

All "Pre-Order" items are 100% made to order and will take 4-10 weeks to ship.

We accept Visa, MasterCard, American Express, PayPal and Apple Pay.

We take data protection seriously. All customer information on our e-commerce platform is securely encrypted to ensure its confidentiality. Our website employs the latest security measures, including SSL encryption, to safeguard your personal and financial details during transactions. Additionally, we adhere to strict privacy policies and do not share your information with third parties. Your trust and the security of your data are our top priorities. If you have any specific concerns or questions regarding data protection, feel free to reach out to our customer support team for more details.

If you have further questions, please feel free to reach us at info@brunamalucelli.com or via WhatsApp here.

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