Tell me about PRE-ORDER shipping
When will my PRE-ORDER order ship?
Here’s how it works: you order, we manufacture your item, then we ship.
Ordering takes a few seconds. Manufacturing and shipping your item takes 1 to 3 weeks. You’ll get a shipment notification email with a tracking number as soon as your package ships.
- Swimwear: shipped within 1-2 weeks
- Clothing: shipped within 2-3 weeks
- Bespoke (personalized): shipped within 1-3 weeks
- Accessories: in stock (1 to 7 business days)
HOW MUCH IS SHIPPING?
U.S and Canada: $15
Rest of the world: $20
When will my in stock order ship?
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.
- U.S and Canada (1-2 business days): $15 (shipping is free when you spend $250 or more)
- Rest of the world (2-8 business days): $20
Returns & Exchanges
How can I edit my shipping address?
How do I place a return or exchange?
What’s your return policy?
Please note that customized items and final sale items cannot be returned. Email us at email@example.com and we'll help you place the return.
What forms of payment do you accept?
Do I have to pay customs and import charges?
What can I do if my payment is declined?
How can I update or cancel my order?
Is my personal information kept private?
If an item is damaged, what is my recourse?
Ships within 2 - 3 weeks
All custom orders are final sale
You can have up to 11 characters. If you have any special request please contact firstname.lastname@example.org.