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RETURNS

We will gladly accept returns on all items (except items marked Final Sale, Bespoke and personalized items) within 7 days - beginning from the day you or another person assigned by you received the package. 

We do not offer exchanges. If you would like to exchange an item, please return the original item for a full refund (less original shipping cost) and place a new order. 

In order to receive a refund, your return item must meet the following conditions: 

  • must be received within 7 days of receiving your order 
  • must be new, unwashed, unworn and with original tags and hygienic liner 
  • must not be marked as a Final Sale item on our website  
  • must not be from Bespoke Collection or personalized
  • must not have make-up or fake tan marks 
  • must not smell of perfume, deodorant or washing power  

We will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. We will not process returns until your item is received by us. 

You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. We also deduct $6 to cover return shipping and restocking. 

How to send your piece back:

Email us at info@brunamalucelli.com and we'll help you place the return. :)

 

 

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